Department of Energy Convenes Smart Grid Customer Engagement Working Group

Working GroupOver the past eighteen months, the U.S. Department of Energy, Office of Electricity Delivery and Energy Reliability (DOE OE), in partnership with electric utilities, has convened a series of regional smart grid peer-to-peer workshops. The workshops were designed to bring together key stakeholders to engage in peer-to-peer dialogues around the most compelling smart grid topics in the region. They have offered a platform for smart grid implementers, at all stages of project deployment, to share their experiences and learn from others in the field. To date, six meetings have taken place with the remaining two to be scheduled prior to Spring 2013. 

Discussions at each workshop underscored the changing nature of the utility-customer relationship and the need for utilities to effectively communicate the benefits of smart grid technologies. Building on the success of the workshops and in response to industry need, DOE OE is convening a Smart Grid Customer Engagement Working Group to develop a model of industry best practices for smart grid customer engagement, which will become a resource for utilities rolling out smart grid programs in the future. The Working Group will kick off with a conference call on Thursday, October 25, 2012 at 1:00 pm EST, followed by an in-person meeting on November 29, 2012 in Washington, D.C. To register for the
in-person meeting, please click the button below:

Register Here

Why the Smart Grid Customer Engagement Model?
The success of the smart grid will depend in part on consumers taking a more proactive role in managing their energy use. A best practices model or guide can provide utilities with successful approaches to engaging customers along with parameters and guidance for measuring the effectiveness of customer engagement programs and will fulfill a real need of utilities and regulators alike.

Join the Smart Grid Customer Engagement Working Group
The Smart Grid Customer Engagement Working Group will be comprised of investor-owned, municipal, and cooperative utilities in addition to solutions providers, research organizations, industry associations, regulators and public advocates.  To join the Smart Grid Customer Engagement Working Group, please fill out this form or email For more information about the Smart Grid Customer Engagement Working Group or Model, please contact Kristin Marcell with SmartEnergy IP at 215-504-4272.

Download the application to join the Smart Grid Customer Engagement Working Group.