Previous Events

June 8-9, 2021 - Virtual Event

This year’s Symposium will shed a spotlight on outstanding achievements and innovation by organizations and individuals in the energy sector who have put the customer first. Join us virtually on June 8-9, 2021 as we address the topic of smart grid customer education for changing times and feature the nation’s most fearless “Game Changers”.

October 29, 2019 - Washington, D.C.

The 2019 Smart Grid Customer Education Symposium will take place on October 29, 2019 at the Grand Hyatt in Washington, DC. This year’s event, which will focus on the impact of digital transformation on smart grid customer experience, including optimization of AMI infrastructure as a platform for improved customer communication, smart cities, smart homes and smart customers.

October 15, 2018 - Houston, TX

The 8th annual Smart Grid Customer Education Symposium is set to take place on October 15, 2018 in Houston, Texas. The event will focus on engaging customers on the journey to grid modernization and cover such topics as advanced metering infrastructure (AMI) education, optimizing smart grid investments, and innovative ways of engaging and empowering consumers.

November 7-8, 2017 - Dallas, TX

Juliet Shavit speaks on IoT and the Customer at Innovation InFocus

November 12-15, 2017 - Baltimore, MD

SmartEnergy IP Smart Home debuts at NARUC annual event in November

November 23, 2017 Dublin, Ireland

Juliet Shavit to Keynote IIEA “Take Charge” energy conference

September 13, 2017 - Washington, D.C.

SmartEnergy IP co-hosted its 7th annual Smart Grid Customer Education Symposium with the Smithsonian’s National Museum of American History, on September 13, 2017 in Washington, DC. The 2017 Symposium was invitation-only and also included a private tour of the Lighting the Revolution exhibit, led by Curator Hal Wallace. The event brought together senior level smart grid experts from all across the country to discuss the event theme of “Preparing for the Next Generation Utility Customer Experience”.

September 29, 2016 - Philadelphia, PA

SmartEnergy IP, a division of SmartMark Communications, will host the 2016 Smart Grid Customer Education Symposium, in partnership with PECO, on September 29th, 2016, at the Loews Philadelphia Hotel, 1200 Market St, Philadelphia, PA. The Smart Grid Customer Education Symposium is the longest-running, most influential conference of its kind, annually bringing together leaders, regulators, analysts, stakeholders, and solution providers from across the country and throughout the energy and utility industries to discuss and examine the importance of customer experience in smart grid programs.

For the third year, SmartEnergy IP™ will celebrate the nation’s energy leaders in smart grid education at the Smart Grid Customer Education Awards dinner following the Symposium. For more information, please visit

June 11, 2015 - Chicago, IL

SmartEnergy IP presented its fifth annual Smart Grid Customer Education Symposium on June 11, 2015 in Chicago, IL. Hosted by ComEd, a unit of Exelon Corporation, this event covered all aspects of the smart grid customer experience, from education design to measuring behavior change. Attendees spent the day with utility executives from across North America as they spoke openly about what has been most effective as they have rolled out smart meters and smart grid related programs.

For the second year, SmartEnergy IP also celebrated the nation’s energy leaders in smart grid education at the Smart Grid Customer Education Awards dinner.

April 28, 2014 - New York City, NY

SmartEnergy IP held its the fourth annual Smart Grid Customer Education Symposium on April 28, 2014 in New York City, NY. Leading utilities, regulators, stakeholders and solutions providers gathered to share their stories and lessons learned in rolling out AMI, new time-of-use pricing programs and in-home technologies.

In conjunction the 2014 Symposium, SmartEnergy IP and Forbes magazine teamed up to deliver the 2014 Smart Grid Customer Education Awards. Awards were presented on April 28, 2014 at a special gala event at the Forbes Galleries in New York, NY. Winning utility companies appeared in a special print section in a 2014 issue of Forbes magazine.

June 17, 2013 - Nashville, TN

SmartEnergy IP held the third annual Smart Grid Customer Education Symposium on June 17, 2013 in Nashville, TN. This successful and well attended event brought together utility leaders, regulators, stakeholders, and analysts who have a vested interest in rolling out successful smart grid communications and customer engagement programs.

This Symposium, while talking about early meter deployment, also focused on best practices and trends in customer communications and education strategies around time-of-use programs, including but not limited to critical peak rebate, critical peak pricing and demand response programs. Speakers discussed new phases of customer education, moving from meter awareness to communications strategies around pricing programs and in-home energy management technologies.