Research

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Research

SmartEnergy IP™ is actively engaged in setting industry standards for customer education best practices among utilities. In order to do this in the most effective way, SmartEnergy IP conducts industry-wide benchmarking among utilities. SmartEnergy IP also does custom research studies on specific issues relevant to customer education among utilities.

Reports

Developing a Roadmap for the Utility of the Future

Currently, almost 40 percent of consumers currently do not think their utilities are "innovative," but there is a growing appetite for them to expand their technologies to help automate savings and offer more in-home smart energy products and services, the report’s survey findings show.

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Engaging the Small to Medium-Sized Business Through Smart Grid Customer Education

Surveying more than 700 small to medium-sized businesses, this report covers two key topics: effective communications and messaging and strategic and tactical approaches to managing communications for a business audience.

AMI Customer Education Spending Report

This report leverages research from utilities on common practices in budget allocation and AMI customer education spending.

2013 AMI Customer Education Pricing Programs Report

This report provides a detailed look at how utilities are educating and engaging customers on complex and dynamic pricing programs.

AMI Customer Education Benchmarking Report

SmartEnergy IP conducted a nationwide customer education survey, benchmarking AMI customer education practices by channel and average spend.