News

SmartMark Communications to Roll out New Solutions Focused on Customer Education and Engagement Around Carbon Reduction

Company to launch programs and strategies for utilities focused on helping communicate to customers their role in the energy transition, DER, and environmental responsibility and stewardship

GLASGOW - SmartMark Communications, the leading provider of utility customer education and engagement solutions, announced today that it stands with the leaders of COP26 in the call for improved behavioral responsibility around carbon reduction.

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Juliet Shavit to Speak on Grid Edge Innovation at IEEE Power and Engineering Society General Meeting this Week

SmartMark CEO to Present on Optimizing AMI and New Applications Shaping the Utility of the Future

PHILADELPHIA, PA — July 27, 2021 - SmartMark Communications, the leader in smart grid customer education, announced today that its president, Juliet Shavit, will be speaking at the IEEE Power and Engineering Society General meeting this week. Shavit will be speaking on the panel entitled, “Innovation at the Edge of the Grid” on July 29, 2021 at 10:00am.

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Smart Grid Customer Education Symposium 2021 Focuses on “Game Changers” Who Are Making a Difference in the Energy and Utilities Industry

Event and new book to spotlight the utilities, policy makers, and stakeholders that are defining the role of customers in smart grid, smart cities, and the Utility of the Future.

PHILADELPHIA, PA — February 23, 2021 - SmartEnergy IP™, a division of SmartMark Communications, announced today that it will hold its 2021 Smart Grid Customer Education Symposium virtually on June 8-9, 2021. The Symposium has been the premier event focused on the role of customers in grid modernization for more than a decade, and this year will focus on outstanding accomplishments of individuals and organizations that put customers at the center of their grid modernization plans.

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BGE smart-home technologies program for Annapolis customers wins national innovation award

Connected Home and Small Business Demonstration provides free devices and education materials to diverse, 200-customer cohort interested in using emerging tech to reduce their energy consumption and save money

BALTIMORE - August 25, 2020 - BGE's Annapolis Connected Home and Small Business Demonstration has received a 2020 IoT Evolution Smart City Innovation Award from IoT Evolution World, the leading online publication covering internet-of-things technologies. The award recognizes organizations for delivering exceptional software and hardware solutions that advance the smart home and building industry.

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SmartMark Communications CEO Juliet Shavit ‘Sees 2020’ on Cover of CIOReview January Issue

Company Named Leading Utility Solutions Provider Second Year in a Row; Seeks to Define a Decade of Customer-Focused Industry Transformation

Philadelphia, PA – January 27, 2020 - SmartMark Communications announced today that it has been selected as the leading utility solutions provider for the second year in a row by CIOReview magazine. According to the article, the Company’s energy practice, SmartEnergy IP™ is creating the roadmap for innovation in customer experience, transforming the utility-customer relationship in unprecedented ways.

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New Survey Released at CES 2020 Reveals “Cool Factor” is Top Motivator for Smart Home Investment

New Data Suggests Customers Want Smart Home for More than Just Security and Bill Reduction as Previously Thought

LAS VEGAS – January 07, 2020 - SmartEnergy IP™, a division of SmartMark Communications, announced today the results of a recent survey focused on customer preferences surrounding smart home investments. The online survey, conducted in Q4 2019, polled 5,000 people across the United States and across market segments.

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2019 Smart Grid Customer Education Symposium to Focus on Smart Utilities and Smart Customers in the Age of Digital Transformation

Industry’s Leading Smart Grid Event that Focuses on Customer Benefits of Grid Modernization to Take Place in Washington, DC this October

WASHINGTON – June 03, 2019 - SmartEnergy IP™, a division of SmartMark Communications, announced today its 9th annual Smart Grid Customer Education Symposium. This year’s event, which will focus on the impact of digital transformation on smart grid customer experience, including optimization of AMI infrastructure as a platform for improved customer communication, smart cities, smart homes and smart customers.

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SmartMark CEO Talks “Smart Cities” at 2019 Southern California Public Power Authority Annual Conference

Industry Expert Addresses the Need to Keep Customers at the Focus of Technology Investments and Smart Cities Planning

BURBANK, Calif. — May 16, 2019 — SmartMark Communications, LLC and SmartEnergy IP™ announced that their founder and CEO, Juliet Shavit, will speak today at the 2019 Southern California Public Power Authority Annual Conference on the topic of Smart Cities. A world-renowned expert on smart grid customer education, Shavit has become widely recognized for her efforts to encourage utilities to leverage innovative business models and emerging technologies to improve the utility-customer relationship and shape the Utility of the Future.

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Juliet Shavit, CEO of SmartMark Communications, is “Wonder Woman” on the Cover of this Month’s CIOReview

Issue Names SmartMark Communications Top Utility Tech Provider 2019

PHILADELPHIA, PA — February 20, 2019 — SmartMark Communications, a global leader in strategic communications and SmartEnergy IP™, the premier provider of customer education for the utilities industry, announced today that Founder and CEO Juliet Shavit is on the cover of the recent issue of CIOReview and that the Company has been named the top utility tech provider of 2019.

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Five Questions to Guide Aspiring Smart City Utilities

Public Utilities Fortnightly

February 11, 2019 — Smart cities have become a buzzing topic in the past few years. There would seem to be a natural fit for public power utilities, which are generally overseen and owned by local governments, to be active participants in smart city initiatives.

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New Whitepaper Offers Smart City Roadmap for Public Power Utilities

American Public Power Association and SmartEnergy IP Focus on the Importance of Smart Technology Planning and Investments to Improve Customer Experience and Communities

WASHINGTON, D.C. — January 7, 2019 — American Public Power Association, the voice of not-for-profit, community-owned utilities that power 2,000 towns and cities nationwide, and SmartEnergy IP™, a division of SmartMark Communications, announced today the release of “Creating a Smart City Roadmap for Public Power Utilities” whitepaper. The publication, prepared by SmartEnergy IP’s smart city subject matter expert, provides a roadmap for cities and utilities considering implementing a smart city program.

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SmartEnergy IP Announces the Utility Technology Investment Customer Experience Scorecard

Utilities, regulators and stakeholders can now measure customer benefits of technology investments

HOUSTON, TEXAS — October 15, 2018 — SmartEnergy IP, the division of SmartMark Communications dedicated to the utility customer experience, announced today the release of the Utility Technology Investment (UTI) Customer Experience ScorecardTM. The Scorecard was designed to provide a measurement tool to utilities, regulators and stakeholders looking to seek recovery for large-scale technology investment. The scorecard was announced today in Houston at the annual Smart Grid Customer Education Symposium.

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Powherful Forces

by Elisabeth Monaghan

Juliet Shavit is not an engineer, but that doesn’t prevent her from being the recipient of titles like “Queen of the Smartgrid,” “Woman of Power,” or from being featured in magazines like EE T&D. Because she grew up in a family of engineers, Shavit understands how they think and speak.

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2018 Smart Grid Customer Education Symposium to Take Place at CenterPoint Energy in Houston

Event to Focus on the Importance of Customer Education for the Advancement and Adoption of New Technologies

Houston, TX – The eighth annual Smart Grid Customer Education Symposium is set to take place on October 15, 2018 in Houston, Texas. The event will focus on engaging customers on the journey to grid modernization and cover such topics as advanced metering infrastructure (AMI) education, optimizing smart grid investments, and innovative ways of engaging and empowering consumers.

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Why the customer is King in any utility transformation

February 2, 2018 — In an energy industry where many utilities looking to make a digital transformation can’t see the wood for the trees, Juliet Shavit has an impressive track record of guiding companies through this time of convergence with new technologies.Juliet Shavit explains why the customer is King in any utility smart grid strategy.

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Juliet Shavit Discusses the “Four Corners of the Utility of the Future” for Electric Light & Power

December 12, 2017 — These days, there is a lot of talk in our industry about abstract ideas—whether that is the smart home, smart city, digital customer, and of course utility of the future. Nearly every utility I meet with seems to be on this path for the Holy Grail, but not one seems to know how to define it exactly. But, the task is not impossible for those of us that have come out of AMI and smart grid deployments and are actively engaged with people outside our industry.

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SmartEnergy IP President to Give Keynote Address at Ireland Energy Conference

PHILADELPHIA, PA – November 2, 2017 — SmartEnergy IP president and founder Juliet Shavit has been selected to deliver a keynote address at a major upcoming energy conference hosted by The Institute of International and European Affairs (IIEA) in Dublin, Ireland.

The conference, titled “Creating a Brighter Future: The Pivot Towards the Consumer,” will be hosted in collaboration with ESB, Ireland’s largest utility.

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SmartEnergy IP™ Nationwide Report Concludes that Consumers Want Utilities to Be More Innovative and Expand into Home

PHILADELPHIA, PA – October 24th, 2016 — SmartEnergy IP™, a division of SmartMark Communications, announced today the publishing of its newest research report, Developing a Roadmap for the Utility of the Future. From the 1,500 customers surveyed across the U.S., it was telling that while nearly half of Americans do not think their utility companies are innovative, they want them to be.

Currently, almost 40 percent of consumers currently do not think their utilities are "innovative," but there is a growing appetite for them to expand their technologies to help automate savings and offer more in-home smart energy products and services, the report’s survey findings show.

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Smart Home to be Key Feature at the 2016 Smart Grid Customer Education Symposium

The Symposium Will Take Place on September 29th in Philadelphia

PHILADELPHIA, PA – September 23rd, 2016 — SmartEnergy IP™, a division of SmartMark Communications, announced today that next week's Smart Grid Customer Education Symposium will feature an onsite interactive smart home exhibit. The Symposium is taking place on September 29, 2016 at the Loews Philadelphia Hotel, 1200 Market Street, Philadelphia, PA.

The Symposium brings together professionals, community leaders, regulators, and stakeholders in the energy and utility industries to discuss best practices for engaging customers in Smart Grid programs. The smart home will feature smart appliances and applications that stretch the imagination of services offered by the utility, as well as potential new goals for the next-generation customer experience.

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The 2016 Smart Grid Customer Education Symposium to Take Place on September 29, 2016 in Philadelphia

Event to Focus on the Evolving Utility-Customer Relationship and the Utility of the Future

PHILADELPHIA, PA – The sixth annual Smart Grid Customer Education Symposium is set to take place on September 29, 2016 at the Loews Philadelphia Hotel. The event is presented by SmartEnergy IP™ and hosted by PECO. Event registration begins at 8:00 a.m. Sessions will begin at 9:00 a.m.

The event focuses on customer education and engagement around smart grid deployments. Utilities from across the country will share best practices on working with their communities. Aside from the utilities that are attending, community stakeholders and leaders will share their perspectives on the best ways of engaging customers.

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SmartEnergy IP™ Founder Juliet Shavit featured in TIA 2016 Video Interview about “Smart Cities – From Apps to Infrastructure” panel

So what makes a city smart and what is the role of the IoT in a smart city? These questions plus the fundamental infrastructures that are essential to building a Smart City are addressed by the “Smart Cities – From Apps to Infrastructure” panel participants in this TIA 2016 video interview. The panel was moderated by Juliet Shavit, President and CEO of SmartMark Communications and Founder of SmartEnergy IP™, and panelists included: Amanda Hodges, Global OEM Solutions and IoT Marketing Executive Director at Dell; Michael Zeto, General Manager and Executive Director of Smart Cities at AT&T and Randy Frantz, Director of Telecom Solutions at Esri.

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Smart Grid Customer Education Symposium Set for September 29, 2016, in Philadelphia

Sixth Annual Symposium to Highlight Best Practices in Residential and Commercial Customer Education and Engagement Strategies

PHILADELPHIA, PA (April 25, 2016) – SmartEnergy IP™, a division of SmartMark Communications, announced today that it will host the 2016 Smart Grid Customer Education Symposium , in partnership with PECO, on September 29th, 2016, at the Loews Philadelphia Hotel, 1200 Market St, Philadelphia, PA. The Smart Grid Customer Education Symposium is the longest-running, most influential conference of its kind, annually bringing together leaders, regulators, analysts, stakeholders, and solution providers from across the country and throughout the energy and utility industries to discuss and examine the importance of customer experience in smart grid programs.

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2015 Smart Grid Customer Education Symposium to Take Place on June 11th in Chicago

Important Smart Grid Event Spotlights Best Practices in Residential and Commercial Customer Education and Engagement

CHICAGO, ILLINOIS (February 17, 2015) – SmartEnergy IP™, a division of SmartMark Communications, announced today that it will host the 2015 Smart Grid Customer Education Symposium in partnership with ComEd, an Exelon company, on June 11, 2015 in Chicago, Illinois. Now in its fifth year, the Smart Grid Customer Education Symposium brings together leaders in the energy and utility industries to discuss the increasing importance of the role of the customer in Smart Grid programs. The Symposium will take place at the Chase Tower in Chicago.

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SmartEnergy IP Founder, Juliet Shavit, Tackles Smart Grid Customer Education in Upcoming Issue of Forbes Magazine

2014 Smart Grid Customer Education Award Winners Featured in the May 26th Issue

NEW YORK, NY – May 12, 2014 – SmartEnergy IP™, the leading provider of Smart Grid customer education solutions, announced today that it has produced a special section on Smart Grid customer education that appears in this month’s issue of Forbes magazine. The May 26th Global 2000 issue is out on newsstands this week. The issue follows the highly successful 2014 Smart Grid Customer Education Symposium that took place on April 28th in New York, New York.

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SmartEnergy IP Releases the Smart Grid Customer Education Model™

Leading Smart Grid Consultancy Introduces First-Ever Industry Model for Smart Grid Customer Education

Philadelphia, PA – January 7, 2014 – SmartEnergy IP™, a division of SmartMark Communications, announced today the launch of the first-ever Smart Grid Customer Education Model™ . The model provides a common framework for utilities to educate customers on the benefits of Smart Grid, and encourages close collaboration and communication between IT, metering, and marketing departments within utilities.

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