HOUSTON, TEXAS — October 15, 2018 — SmartEnergy IP, the division of SmartMark Communications dedicated to the utility customer experience, announced today the release of the Utility Technology Investment (UTI) Customer Experience ScorecardTM. The Scorecard was designed to provide a measurement tool to utilities, regulators and stakeholders looking to seek recovery for large-scale technology investment. The scorecard was announced today in Houston at the annual Smart Grid Customer Education Symposium.Read more >
by Elisabeth Monaghan
Juliet Shavit is not an engineer, but that doesn’t prevent her from being the recipient of titles like “Queen of the Smartgrid,” “Woman of Power,” or from being featured in magazines like EE T&D. Because she grew up in a family of engineers, Shavit understands how they think and speak.
Houston, TX – The eighth annual Smart Grid Customer Education Symposium is set to take place on October 15, 2018 in Houston, Texas. The event will focus on engaging customers on the journey to grid modernization and cover such topics as advanced metering infrastructure (AMI) education, optimizing smart grid investments, and innovative ways of engaging and empowering consumers.Read more >
February 2, 2018 — In an energy industry where many utilities looking to make a digital transformation can’t see the wood for the trees, Juliet Shavit has an impressive track record of guiding companies through this time of convergence with new technologies.Juliet Shavit explains why the customer is King in any utility smart grid strategy.
December 12, 2017 — These days, there is a lot of talk in our industry about abstract ideas—whether that is the smart home, smart city, digital customer, and of course utility of the future. Nearly every utility I meet with seems to be on this path for the Holy Grail, but not one seems to know how to define it exactly. But, the task is not impossible for those of us that have come out of AMI and smart grid deployments and are actively engaged with people outside our industry.
PHILADELPHIA, PA – November 2, 2017 — SmartEnergy IP president and founder Juliet Shavit has been selected to deliver a keynote address at a major upcoming energy conference hosted by The Institute of International and European Affairs (IIEA) in Dublin, Ireland.
The conference, titled “Creating a Brighter Future: The Pivot Towards the Consumer,” will be hosted in collaboration with ESB, Ireland’s largest utility.
PHILADELPHIA, PA – October 24th, 2016 — SmartEnergy IP™, a division of SmartMark Communications, announced today the publishing of its newest research report, Developing a Roadmap for the Utility of the Future. From the 1,500 customers surveyed across the U.S., it was telling that while nearly half of Americans do not think their utility companies are innovative, they want them to be.
Currently, almost 40 percent of consumers currently do not think their utilities are "innovative," but there is a growing appetite for them to expand their technologies to help automate savings and offer more in-home smart energy products and services, the report’s survey findings show.
PHILADELPHIA, PA – September 23rd, 2016 — SmartEnergy IP™, a division of SmartMark Communications, announced today that next week's Smart Grid Customer Education Symposium will feature an onsite interactive smart home exhibit. The Symposium is taking place on September 29, 2016 at the Loews Philadelphia Hotel, 1200 Market Street, Philadelphia, PA.
The Symposium brings together professionals, community leaders, regulators, and stakeholders in the energy and utility industries to discuss best practices for engaging customers in Smart Grid programs. The smart home will feature smart appliances and applications that stretch the imagination of services offered by the utility, as well as potential new goals for the next-generation customer experience.
PHILADELPHIA, PA – The sixth annual Smart Grid Customer Education Symposium is set to take place on September 29, 2016 at the Loews Philadelphia Hotel. The event is presented by SmartEnergy IP™ and hosted by PECO. Event registration begins at 8:00 a.m. Sessions will begin at 9:00 a.m.
The event focuses on customer education and engagement around smart grid deployments. Utilities from across the country will share best practices on working with their communities. Aside from the utilities that are attending, community stakeholders and leaders will share their perspectives on the best ways of engaging customers.Read more >
So what makes a city smart and what is the role of the IoT in a smart city? These questions plus the fundamental infrastructures that are essential to building a Smart City are addressed by the “Smart Cities – From Apps to Infrastructure” panel participants in this TIA 2016 video interview. The panel was moderated by Juliet Shavit, President and CEO of SmartMark Communications and Founder of SmartEnergy IP™, and panelists included: Amanda Hodges, Global OEM Solutions and IoT Marketing Executive Director at Dell; Michael Zeto, General Manager and Executive Director of Smart Cities at AT&T and Randy Frantz, Director of Telecom Solutions at Esri.Read more >
PHILADELPHIA, PA (April 25, 2016) – SmartEnergy IP™, a division of SmartMark Communications, announced today that it will host the 2016 Smart Grid Customer Education Symposium , in partnership with PECO, on September 29th, 2016, at the Loews Philadelphia Hotel, 1200 Market St, Philadelphia, PA. The Smart Grid Customer Education Symposium is the longest-running, most influential conference of its kind, annually bringing together leaders, regulators, analysts, stakeholders, and solution providers from across the country and throughout the energy and utility industries to discuss and examine the importance of customer experience in smart grid programs.Read more >
CHICAGO, ILLINOIS (February 17, 2015) – SmartEnergy IP™, a division of SmartMark Communications, announced today that it will host the 2015 Smart Grid Customer Education Symposium in partnership with ComEd, an Exelon company, on June 11, 2015 in Chicago, Illinois. Now in its fifth year, the Smart Grid Customer Education Symposium brings together leaders in the energy and utility industries to discuss the increasing importance of the role of the customer in Smart Grid programs. The Symposium will take place at the Chase Tower in Chicago.Read more >
NEW YORK, NY – May 12, 2014 – SmartEnergy IP™, the leading provider of Smart Grid customer education solutions, announced today that it has produced a special section on Smart Grid customer education that appears in this month’s issue of Forbes magazine. The May 26th Global 2000 issue is out on newsstands this week. The issue follows the highly successful 2014 Smart Grid Customer Education Symposium that took place on April 28th in New York, New York.Read more >
Philadelphia, PA – January 7, 2014 – SmartEnergy IP™, a division of SmartMark Communications, announced today the launch of the first-ever Smart Grid Customer Education Model™ . The model provides a common framework for utilities to educate customers on the benefits of Smart Grid, and encourages close collaboration and communication between IT, metering, and marketing departments within utilities.Read more >